I had the same problem and went through my bank to resolve the issue. I was informed I was personna nongratis after the phone call to the company.
lol I sent for a free plus shipping, sample. I was to have two weeks to try it and either continue or cancel. It took almost two weeks to arrive, it was a regular sized bottle, not a sample. The day after it arrived they took the money out of my account for a months supply.
I called and basically got nowhere with the company, so I contacted my bank and asked what to do. A customer service rep from the bank called them WITH me and had me talk to them. When she heard the response she actually stepped in and warned them about fraud. The company representative was almost rude and warned me never to contact them again.
The money was returned to my account about three days later.
They also told me to keep the product. I had a positive response to my concern by using my bank for support.
Product or Service Mentioned: Dermal Meds Face Cream Free Trial.
Reason of review: Problems with payment.
I didn't like: Unauthorized charges, Customer service.