Not resolved

I saw an online ad that Ellen Degeneres uses this product, so I figured I would try the free trial and pay the shipping and handling charges. Three hours later my credit had four separate charges by Dermal Med.

I contacted customer to cancel the entire order and request a refund. The customer service represented told me that I should have read the fine print. I do not recall seeing any fine print as I was placing my order. Then the customer service rep had the nerve to tell my card was only charged 4.99 not they other charges.

I am going to report this company to the Better Business Bureau along with writing a letter to Ellen. I can not believe that this company has been allowed to treat consumers in this manner.

Monetary Loss: $200.

Company wrote 0 private or public responses to the review from Feb 19, 2014.
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